Business communications built for real-world uptime.

Upstate Telecom designs, deploys, and supports voice and data solutions for healthcare facilities, professional offices, and growing businesses across the Northeast. From hosted PBX and SIP trunks to fax and paging, we keep phones ringing and calls clear.

Hosted PBX & SIP Trunks
Nursing homes & healthcare specialists
24/7 monitored support

What we do

We design end-to-end voice and data solutions, sized for a single office or a multi-site operation. No buzzwords, just working dial tone and accountable support.

Voice

Hosted PBX & SIP Trunks

Modern phone systems with features like auto attendants, call queues, voicemail-to-email, and remote extensions. Keep your existing numbers or port them in.

Connectivity

Internet & Network

Dedicated fiber, broadband, and failover options designed for voice quality. We work with multiple carriers so you don’t have to sit on hold with any of them.

Paging & Safety

Overhead Paging & Emergency

Overhead paging, code-call buttons, and emergency call routing for healthcare and large facilities that can’t afford confusion when seconds matter.

Fax

Reliable Fax Solutions

Fax-over-IP, analog lines, and hybrid options tuned for pharmacies, clinics, and back-office operations that still need fax to “just go through.”

Support

Managed Voice & Moves/Adds/Changes

Ongoing configuration changes, handset rollouts, and troubleshooting handled by techs who already know your environment.

Consulting

Phone System Upgrades & Migrations

From legacy PBX to modern SIP, we plan migrations so you don’t experience “Day 1 chaos”. We stage, test, and cut over with a rollback plan.

Built around the way you work

Different industries lean on their phones in different ways. We’ve spent years in noisy nursing stations, busy front desks, and back offices fixing the same headaches you’re probably dealing with now.

Healthcare

Nursing Homes & Clinics

  • Multi-line nurse stations & cordless coverage
  • On-call rotations & escalation rules
  • Fax and pharmacy workflows that don’t stall
Business

Professional Offices

  • Clean auto attendants and call routing
  • Remote workers and branch locations
  • Call recording and reporting options
Hospitality & Multi-site

Hotels, campuses & warehouses

  • Property-wide paging and cordless
  • Front desk, back office, and maintenance
  • Resilient designs with failover options

Our process

No mystery invoices. We map out where you are, where you need to be, and what it will take to get there.

  1. Discovery: Current bills, call flows, and on-site realities.
  2. Design: A written plan with hardware, carriers, and pricing.
  3. Deployment: Staged install, porting, and staff orientation.
  4. Support: Ongoing tweaks, upgrades, and emergency response.
H&F Communications, Inc. Monroe, NY • Est. 2000s
Support support@hfcom.com • (845) 492-2000

Ready to talk through your phones?

Send us a copy of your current phone/internet bill or a rough description of your setup. We’ll respond with options, not pressure.

Sales
info@hfcom.com
(845) 492-2000
(888) 211-4515
Support
support@hfcom.com
(845) 492-2000
Mailing Address
H&F Communications, Inc.
PO Box 2459
Monroe, NY 10949